At Mizspa.com, safeguarding your confidentiality and protecting your personal information is our top priority. We are committed to meeting and/or exceeding the privacy standards established by Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong).
Accountability: We are responsible for maintaining and protecting any personal information under our control.
Identifying Purposes: The purposes for which personal information is collected shall be identified before or at the time the information is collected.
Consent: The knowledge as well as the consent of the customers are required for the collection, use or disclosure of personal information except where required or permitted by law.
Limiting Collection: The personal information collected must be limited to those details necessary for the purposes identified by Mizspa.com. Information must be collected by fair and lawful means.
Limiting Use, Disclosure and Retention: Personal information may only be used or disclosed for the purpose for which it was collected unless the customer has otherwise consented, or when it is required or permitted by law. Personal information may only be retained for the period of time required to fulfill the purpose for which it was collected.
Accuracy: Personal information must be maintained accurately, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
Safeguarding Personal information: Personal information must be protected by security safeguards that are appropriate to the sensitivity level of the information.
Openness: Mizspa.com is required to make information available to customers concerning the policies and practices that apply to the management of their information.
Customer Access: Upon request, a customer shall be informed of the existence, use and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if appropriate.
Handling Customer Complaints and Suggestions: Customers may direct any questions or enquires with respect to the privacy principles outlined above or about our practices by contacting the designated person accountable for privacy at Mizspa.com.
The guidelines below set forth the principles we use in gathering, using, maintaining and protection personal information you provide us.
Results, records and accumulative progress from visiting interactive content;
Inquiries, suggestions or opinions;
Interests and preferences;
Computer operating system and details of internet service providers;
Credit card number, card type, expiry date and name of card holder if you place an order with us.
The choice to provide us with personal information is always yours. However, your decision to withhold particular details may limit the products and services we are able to provide and make it more difficult for us to advise you or suggest appropriate alternatives. If we are unable to accommodate your request based on the information that has been provided, we may ask for additional details in order to identify other ways to be of assistance. We may also maintain a file containing contact history that is used for customer inquiry purposes.
We may collect anonymous/non-personal information. Anonymous/non-personal information is information that cannot be associated with or traced back to a specific individual or business entity.
The Purposes for which we use Personal Information
sending information in relation to our products and services, activities, competitions, promotions and events;
marketing and promotional purposes for us, our vendors and business partners and other selected companies;
joint marketing schemes with other parties;
customizing the advertising and content you visit so as to streamline your shopping experience at our site and to provide personalized marketing and promotional information;
fulfilling your orders for products and services, order processing and payment clearing;
responding to your inquiries;
membership registration and offering benefits and privileges;
collecting statistical information, conducting analysis and providing anonymous reporting for internal and external clients;
conducting surveys relating to our customers, products or services;
evaluation and further enhancement of our products and services;
fulfilling any purpose directly related to the above purposes.
The provision of such personal data is voluntary.
We use your personal information to communicate with you, enhance your visit to our site, process orders and effectively provide the products and services you have requested. We provide your personal information to our processing department to review and approve your orders.
We may use personal information to offer additional products and services sold by Mizspa.com. In the event of a sale of all or substantially all of the assets of Mizspa.com, records containing personal information may be transferred to the purchaser. We will not furnish personal information to an outside organization for its use in marketing or solicitation, without your prior consent.
We only use personal information for the purposes that we have disclosed to you. If for any reason your information is required to fulfill a different purpose, we will notify you and ask you for your consent before we proceed.
In some instances such as a legal proceeding or court order, we may also be required to disclose certain information to authorities. Only the information specifically requested is disclosed and we take precautions to satisfy ourselves that the authorities who are making the request have legitimate grounds to do so.
There are some situations where we are legally permitted to disclose personal information such as employing reasonable and legal methods to collect a delinquent account, a medical emergency or suspicion of illegal activities.
We sometimes contract outside organizations to perform specialized services. Our trusted service suppliers may at times be responsible for processing and handling some of the information we receive from you.
When you visit our web site, information is not collected that could identify you personally unless you choose to provide it voluntarily. You are welcome to browse the website at any time anonymously and privately without revealing any personal information about yourself.
We use current technologies and maintain security standards to ensure that your personal information is protected against unauthorized access, disclosure, inappropriate alteration or misuse. All safety and security measures are also appropriate to the sensitivity level of your information. Electronic client files are kept in a secured environment with restricted access. Paper-based files are stored in restricted access areas.
We manage our server environment appropriately and our firewall infrastructure is strictly adhered to. Our security practices are reviewed periodically and we employ current technologies to assist us in protecting the confidentiality and privacy of your information.
In the course of daily operations, we attempt to restrict access to personal information to authorized employees who have a legitimate business purpose and reason for accessing it. As a condition of their employment, all employees of Mizspa.com are required to abide by the privacy standards we have established and to follow all applicable laws and regulations. Unauthorized access to and/or disclosure of client information by an employee of Mizspa.com is strictly prohibited. All employees are expected to maintain the confidentiality of personal information at all times and failing to do so will result in appropriate disciplinary measures, which may include dismissal.
Security (SSL) Online payment service is provided by PayDollar. Customers' payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorisation using Extended Validation Certificates (EV) SSL transaction encryption.
Accessing and Amending Your Information
Decisions are often made based on the information we have. Therefore, it is important that your personal information is accurate and complete. As a customer, you have the right to access, verify and amend the information held in your personal and financial files.
To help us keep your personal information up-to-date, we encourage you to amend inaccuracies and make corrections as often as necessary. Despite our efforts, errors sometimes do occur. Should you identify any incorrect or out-of-date information in your file(s), we will make the proper changes and provide you with a copy of the corrected information. Where appropriate, we will communicate these changes to other parties who may have unintentionally received incorrect information from us.
our subsidiaries, associated companies and other related companies;
our vendors and business partners;
parties which participate in joint marketing scheme with us;
any agent, contractor or service provider who provides administrative, order processing, payment clearing, credit reference, debt collecting or other services necessary to the operation of our business;
any other person or organization who are bound by confidentiality agreements with us including the Mizspa.com group company; and
any person to whom we are, in our belief in good faith, under an obligation to make disclosure as required by any applicable law
Customers may direct any questions or enquires with respect to our practices or your personal information by contacting our customer service representatives via email:email@example.com or by mail: Mizspa.com Limited, 32/F Tower 1, Millenium City 388 Kwun Tong Road, Kwun Tong, Hong Kong.
Updating this Policy
All of the products showcased throughout Mizspa.com are 100% original brand names. We only carry genuine brand name perfumes, colognes and beauty products. Absolutely NO imitations or knock-offs.
Mizspa.com was created in 1997 to provide consumers worldwide access to the largest selection of genuine designer beauty products at discounts up to 80% off department store prices. Mizspa.com strives for excellence in selection, discount pricing and superior customer service.
At Mizspa.com, our goal is to make your shopping experience safe, convenient and worry-free. Our privacy and security programs make sure that every transaction made at Mizspa.com is 100% safe and guaranteed.
All of your personal information is protected by our Secure Server Software (SSL) which fully encrypts and protects all of your personal data (name, address, credit card number) so that it can not be read by anyone over the internet.
In order to return merchandise, you must obtain an RMA number from our customer service department.
You may return any unopened merchandise (except Skincare and Haircare items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.
We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.
Any shipping cost you incur to return the product to us will not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
We do not offer refunds or exchanges on Skincare or Haircare items due to health reasons. Please make your selections carefully.
At Mizspa.com, all of your personal information is protected by our Secure Server Software (SSL) which fully encrypts and protects all of your personal data (name, address, credit card number) so that it cannot be read by anyone over the internet.
All persons using this website or registering to be a member must be 18 years of age or older.
Since we began on the internet, the Company has always provided our customers and users with the highest caliber of goods, coupled with excellent customer service. We have provided access to useful information about our products and we hope we have created a very pleasant internet experience. We need to retain your personal information to allow us and/or certain third parties to communicate with you. The information is also used to process your orders and provide a more personal experience. We use the information to let you take advantage of promotions and discounts.
Through our Website and any affiliated websites and emails, all information that you give us whether placing an order, emailing us, joining in a contest, membership and/or promotion or otherwise, is collected by us. We collect the following information: your name, address, telephone number, email address, birth date, billing information (credit card number, expiration date and billing address), products purchased, all appropriate promotion codes and information. If a gift is sent, the recipients' name, address, message and any other information you provide to us may also be collected.
What are "cookies" and "action tags" and how are they utilized?
Mizspa.com has certain relationships with third parties who may obtain non-personal information from the Cookies that are placed on the website which will assist in analyzing both our customers and our business. The website also uses web-based technology called "Action Tags" which are also referred to as web beacons or single pixel gifs. These Action Tags will anonymously track purchase usage and/or other web activity. Such Action Tags will are sometimes utilized by us or third parties to provide data for the purpose of tracking. In no event does the Action Tags collection or transfer personal information.
On occasion our website may carry advertisements from unrelated third parties. Some advertisements will be personalized to the online activities expressed by such user. You may opt out of receiving such advertising. Such opting out once again relies upon an opt out Cookie. Therefore, if you delete Cookies, you will have to repeat the process of opting out. This also applies should you use a different computer. You may opt out by going to our website clicking on the help menu and then clicking on the "unsubscribe from e-mail promotions" and then enter your e-mail address and click the submit button. Please remember if you opt out, you may still receive advertisements but they will not be delivered based upon the behavior data that is in the possession of the opted out companies.
Information will be disclosed to comply with any law, regulation, governmental or law enforcement request, or judicial process. It will also be disclosed if the disclosure is needed or necessary for the proper operation of our website, including but not limited to the conduct of promotions and contests, etc. Disclosure may also be required to protect our rights, or the rights of our Affiliates, users, customers, etc.
Any user ID and password used in connection with our website is our property and is to be used by you for your use of our website. Each individual using our website is responsible for maintaining the confidentiality of their password. Since you are responsible for your password, any activities with the use of your password are your responsibility, whether or not authorized by you. We request that you immediately notify us of any unauthorized use of your password or any other information.
There are certain occasions when ads for our products and services may appear on third-party websites. On some occasions, such websites and services deliver the advertisements based upon a user's past behavior. This is commonly referred to as a targeted advertising, interest based advertising or behavioral online advertising. In general, such advertising is not based upon a user's personal information but upon a user's activities online.
With respect to such third-party websites, we do not control such third-parties. In addition, since the third-party websites are independent we could not and do not control how they collect and use data about your online activities. You have the ability to opt out and if you do so, you may still receive certain advertisements but they will not be delivered to you based upon the data possessed by third-party companies in which you have opted out. You may opt out by going to our website clicking on the help menu and then clicking on the "unsubscribe from e-mail promotions" and then enter your e-mail address and click the submit button. The process of opting out relies upon an opt out Cookie so if a user should delete all Cookies, you will have to repeat the process.
Please be advised that we do not share e-mail addresses with third parties without your consent. If there is any additional information that you do not wish to be shared with third parties, please e-mail, write or call us. Any instructions you give us will be processed as soon as practicable and in accordance with the law.
Information We Collect
Through our Website and any affiliated websites and emails, including Facebook applications, all information that you give us whether placing an order, emailing us, joining in a contest, membership and/or promotion or otherwise, is collected by us. We collect the following information: your name, address, telephone number, email address, birth date, billing information (credit card number, expiration date and billing address), products purchased, all appropriate promotion codes and information. If a gift is sent, the recipients' name, address, message and any other information you provide to us may also be collected.
Information We Receive From Facebook
When you visit the application, it may collect any information you have made visible to "Everyone" on Facebook as well as the information Facebook designates as your publicly available information. This includes your name, profile picture, gender, current city, and networks. The application may ask you to allow it access to additional information. When you allow the application to access additional information, and when you use the application, the application will automatically collect other Information We Receive From Facebook about you. We use this information to operate the application.
How We Share information We Receive From Facebook
We may disclose Information We Receive From Facebook to our affiliates and service providers to the extent permitted by Facebook. We will not provide such information to third parties for their use in marketing their products or services to you without your consent, but we do not control Facebook's own use of content and information it collects in relation to your use of this application. We may share some Information We Receive From Facebook with other users of Facebook, including other users of the application, as described above.
We may disclose any Information We Receive From Facebook we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. In addition, we may disclose Information We Receive From Facebook when we believe, in our sole discretion, disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with suspected or actual illegal activity.
How To Contact Us
If you have any questions or comments about this privacy notice, please contact us by email at feedback@Mizspa.com
If you place an order our Website encrypts your credit card number you submit prior to transmission over the Internet using secure socket layer (SSL) encryption technology. This technology works best when the site is viewed using Microsoft's Internet Explorer, Firefox or Chrome. However, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard your personal information once we receive it, we cannot warrant the security of information you transmit to us.
How to limit the use of your information from Third Parties
1. Writing us at:
Customer Service Department
900 Grand Blvd.
Deer Park, NY 11729
If you have a catalog, brochure or other mailing label from us, please include it with your request, otherwise just include your mailing address.
In addition, if you also prefer not to receive further product information and promotional mailings/emails from us based on information you provided to Mizspa.com, Inc. please indicate this in your instructions to us and include your mailing address. Any email for which the primary purpose is the advertising or promotion of a product or service will contain contact information/link and a reply email address to which you may reply to opt-out from receiving similar future emails. Please note that your instructions do not govern the use of personal information you may have provided to third party merchants whose products and services may be displayed or accessible on or through the Website. The use of information you have provided to these third party merchants are governed by their privacy polices and terms. Also, your instructions do not apply to "transactional or relationship" email messages which include, but are not limited to, registration, order status, confirmation or reply emails. (These email messages may also contain promotional items and offers however, that is not their primary purpose).
Your instructions will only apply to our website, not to our Affiliates and their websites. Please refer to the policies and opt-out provisions of those other websites.
Your instructions to limit the use of your information will be processed as soon as reasonably practicable and in accordance with applicable law.
Although it is our hope that you find the display of advertising to you based on your anonymous interests valuable, if you would prefer not to participate in the services offered through these solutions, you can always opt-out of this activity by visiting the Network Advertising Initiative (NAI) website by clicking http://owneriq.com/opt-out
If you would like to update or correct information previously provided to us, please send an e-mail with your new information, including your complete name, postal address, and email address to info@Mizspa.com
U.S. orders will be shipped via UPS, FedEx, DHL, or U.S. Postal Service Priority Mail. Most packages arrive within 2-8 business days. (not a guaranteed service)
FREE standard shipping for orders over $59.00.
*Free shipping offer valid for orders shipping within the 48 contiguous states.
(The $59.00 total is calculated AFTER any promotion, coupon deductions, or gift wrap charges.)
$6.95 charge for all U.S. orders under $59.00 (48 contiguous states). $8.95 charge for all U.S. orders shipping outside the 48 contiguous states.
Express U.S. Shipping (2-3 business days guaranteed)
2-3 business days guaranteed. Signature required.
Excluding weekends. Not available to PO boxes.
Starting at $11.95 depending on weight of shipment ordered.
Shipping costs range depending on your location. Orders typically take 10-21 business days.
If your country is not listed, please contact our customer service department via email to arrange delivery. firstname.lastname@example.org
*Please note, Customs policies vary from country to country. You may be subject to import duties and taxes, which are enforced once a shipment reaches your country. Charges for customs clearance must be paid by you. Unfortunately, we have no control over these charges.
UK shipments, special notice
Great Britain orders are dispatched from the UK and delivered via Royal Mail with full tracking information.
Please allow 4-7 business days for delivery.
*Please note, your order will be subject to the applicable VAT (Value Added Tax) at the rate for your country.
Canadian shipments, special notice
Canadian orders delivered via Purolator with full tracking information.
Please allow 2-8 business days for delivery.
*Please note, your order will be subject to the applicable VAT (Value Added Tax) at the rate for your country.
Delivery times may vary depending upon the items ordered. Times also vary depending upon whether the billing and shipping information are accurate.
DOT restrictions on air shipping
Restricted items include: Aerosol-type products, pressurized spray cans, such as: hairspray and shaving cream.
In compliance with DOT rules restricted items require ground-only delivery.
FragranceNet.com does not ship DOT-restricted items to Alaska, Hawaii, Puerto Rico, APO/FPO/DPO or International addresses.
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