Mizspa.com only sells genuine products. We do not deal in the fake or copy branded business. Our expertise is in finding the most trusted and reliable sources from across the globe. We thoroughly research and examine our supply chain to verify we are providing exclusively authentic items at the most reasonable prices. We can therefore guarantee our products are genuine. With that confidence we can offer you a 100% money back guarantee that you will only find genuine products from Mizspa.com.
Can you mark this as a gift or a sample? Or put the value at ZERO when you ship my order?
We apologize in advance, we cannot mark shipments as gifts or samples or undervalue items. This goes against our company policy so please take this into consideration before placing an order. We are not responsible for possible VAT, custom charges, or other taxes your country may charge you for importing items. Thank you for your kind understanding.
Do you charge Import Duties? Will I be charged custom fees?
We do not charge any import duties, VAT, or taxes on your order; however, your country may charge you these fees. Customs policies vary from country to country. Some allow free trade over the internet without duty, while other countries will charge a duty. Please check your country’s customs policies prior to placing an order with us. You may be subject to import duties, taxes, or VAT which are enforced once a shipment reaches your country. Charges for customs clearance must be paid by you, we have no control over these charges. Every country has their own import duties and these change, so we are unable to provide you with this information for your country. We ask you to please review your country’s import duty policy prior to placing an order with us, to avoid any issues.
Do you do wholesale?
How can you get better pricing than the retail stores?
This is our core competency. Mizspa spends an extreme amount of effort to find the best items at fantastic prices. We use an extensive network ranging across the globe to find the best most trusted sources at the absolute best prices we can find. We are constantly striving to find you more and more items and maintaining the best costs and passing those savings on to you. We also keep our costs low as we don’t have to worry about buying an expensive retail space in an exclusive mall or high end shopping area. Keep checking back at Mizspa.com as our range of products is continuously growing.
How do I know your company is legitimate?
How do you have products beyond beauty products?
How do you have products beyond beauty?
I cannot find what I am looking for, can you still get it?
It’s possible we can still get an item not listed on our website. We are constantly updating our website adding new items and increasing our product range. We would DEFINITELY like to hear from you, if you are looking for an item we don’t show on our website. Please use the “contact us” page to get in touch with us and let us know what item you are looking for. The more details you provide, the better our ability to source the item (brand, size, accurate description, where you are buying from currently, etc). Let us know if you’d like us to contact you if we are able to find it.
IS there a FAKE Mizspa site in China?
Yes, mizspa has the ability to do wholesale trading. Mizspa is unable to conduct wholesale business on our retail website, as this website is specifically for our retail clientele but we do have some products available for wholesale. Should you be interested in wholesale opportunities please send us a message through the contact us page.
Mizspa does wholesale business as well?
What delivery service do you use? Where is my order shipped from? What is the delivery time for my order?
We use Hong Kong Post Office. There are 3 types of service, surface post (only for Hong Kong), Air Post, and the fastest service is EMS. Regardless of which service is used, all are sent registered which requires a signature, this way you will have a tracking number. We also provide local pickup for Hong Kong free of charge. All orders are shipped from our warehouse in Hong Kong, we require 1 business day to process your order. Please check the Shipping grid for details on shipping times. We ship all over the globe so it’s difficult to give an exact date since it depends on geographic location, if you are in a remote area, and your country’s custom procedures.
What does "UNBOXED" mean?
An unboxed item is still an original authentic item, but it is sold without the original box. There are many reasons why an item might be offered as unboxed, ranging from a damaged box to being originally sourced as an unboxed item. This is still the same exact item, the ONLY difference is it is not in its original box. Many of our customers LOVE the idea of saving even more by getting an unboxed item. The description will CLEARLY state the item is unboxed and is listed separately then a boxed item.
What is your return policy?
What payment methods do you accept?
We currently accept Visa, Mastercard, American Express, and Paypal. Visa, Mastercard, American Express, and Paypal are available in both Hong Kong Dollars (HKD) and U.S. Dollars (USD). We have our products listed in Australian (AUD) and Chinese Yuen (RMB) but these are for reference purposes only. The final transactions are done in HKD or USD.
All of the products showcased throughout Mizspa.com are 100% original brand names. We only carry genuine brand name perfumes, colognes and beauty products. Absolutely NO imitations or knock-offs.
Mizspa.com was created in 1997 to provide consumers worldwide access to the largest selection of genuine designer beauty products at discounts up to 80% off department store prices. Mizspa.com strives for excellence in selection, discount pricing and superior customer service.
At Mizspa.com, our goal is to make your shopping experience safe, convenient and worry-free. Our privacy and security programs make sure that every transaction made at Mizspa.com is 100% safe and guaranteed.
All of your personal information is protected by our Secure Server Software (SSL) which fully encrypts and protects all of your personal data (name, address, credit card number) so that it can not be read by anyone over the internet.
In order to return merchandise, you must obtain an RMA number from our customer service department.
You may return any unopened merchandise (except Skincare and Haircare items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.
We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.
Any shipping cost you incur to return the product to us will not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
We do not offer refunds or exchanges on Skincare or Haircare items due to health reasons. Please make your selections carefully.
At Mizspa.com, all of your personal information is protected by our Secure Server Software (SSL) which fully encrypts and protects all of your personal data (name, address, credit card number) so that it cannot be read by anyone over the internet.
All persons using this website or registering to be a member must be 18 years of age or older.
Since we began on the internet, the Company has always provided our customers and users with the highest caliber of goods, coupled with excellent customer service. We have provided access to useful information about our products and we hope we have created a very pleasant internet experience. We need to retain your personal information to allow us and/or certain third parties to communicate with you. The information is also used to process your orders and provide a more personal experience. We use the information to let you take advantage of promotions and discounts.
Through our Website and any affiliated websites and emails, all information that you give us whether placing an order, emailing us, joining in a contest, membership and/or promotion or otherwise, is collected by us. We collect the following information: your name, address, telephone number, email address, birth date, billing information (credit card number, expiration date and billing address), products purchased, all appropriate promotion codes and information. If a gift is sent, the recipients' name, address, message and any other information you provide to us may also be collected.
What are "cookies" and "action tags" and how are they utilized?
Mizspa.com has certain relationships with third parties who may obtain non-personal information from the Cookies that are placed on the website which will assist in analyzing both our customers and our business. The website also uses web-based technology called "Action Tags" which are also referred to as web beacons or single pixel gifs. These Action Tags will anonymously track purchase usage and/or other web activity. Such Action Tags will are sometimes utilized by us or third parties to provide data for the purpose of tracking. In no event does the Action Tags collection or transfer personal information.
On occasion our website may carry advertisements from unrelated third parties. Some advertisements will be personalized to the online activities expressed by such user. You may opt out of receiving such advertising. Such opting out once again relies upon an opt out Cookie. Therefore, if you delete Cookies, you will have to repeat the process of opting out. This also applies should you use a different computer. You may opt out by going to our website clicking on the help menu and then clicking on the "unsubscribe from e-mail promotions" and then enter your e-mail address and click the submit button. Please remember if you opt out, you may still receive advertisements but they will not be delivered based upon the behavior data that is in the possession of the opted out companies.
Information will be disclosed to comply with any law, regulation, governmental or law enforcement request, or judicial process. It will also be disclosed if the disclosure is needed or necessary for the proper operation of our website, including but not limited to the conduct of promotions and contests, etc. Disclosure may also be required to protect our rights, or the rights of our Affiliates, users, customers, etc.
Any user ID and password used in connection with our website is our property and is to be used by you for your use of our website. Each individual using our website is responsible for maintaining the confidentiality of their password. Since you are responsible for your password, any activities with the use of your password are your responsibility, whether or not authorized by you. We request that you immediately notify us of any unauthorized use of your password or any other information.
There are certain occasions when ads for our products and services may appear on third-party websites. On some occasions, such websites and services deliver the advertisements based upon a user's past behavior. This is commonly referred to as a targeted advertising, interest based advertising or behavioral online advertising. In general, such advertising is not based upon a user's personal information but upon a user's activities online.
With respect to such third-party websites, we do not control such third-parties. In addition, since the third-party websites are independent we could not and do not control how they collect and use data about your online activities. You have the ability to opt out and if you do so, you may still receive certain advertisements but they will not be delivered to you based upon the data possessed by third-party companies in which you have opted out. You may opt out by going to our website clicking on the help menu and then clicking on the "unsubscribe from e-mail promotions" and then enter your e-mail address and click the submit button. The process of opting out relies upon an opt out Cookie so if a user should delete all Cookies, you will have to repeat the process.
Please be advised that we do not share e-mail addresses with third parties without your consent. If there is any additional information that you do not wish to be shared with third parties, please e-mail, write or call us. Any instructions you give us will be processed as soon as practicable and in accordance with the law.
Information We Collect
Through our Website and any affiliated websites and emails, including Facebook applications, all information that you give us whether placing an order, emailing us, joining in a contest, membership and/or promotion or otherwise, is collected by us. We collect the following information: your name, address, telephone number, email address, birth date, billing information (credit card number, expiration date and billing address), products purchased, all appropriate promotion codes and information. If a gift is sent, the recipients' name, address, message and any other information you provide to us may also be collected.
Information We Receive From Facebook
When you visit the application, it may collect any information you have made visible to "Everyone" on Facebook as well as the information Facebook designates as your publicly available information. This includes your name, profile picture, gender, current city, and networks. The application may ask you to allow it access to additional information. When you allow the application to access additional information, and when you use the application, the application will automatically collect other Information We Receive From Facebook about you. We use this information to operate the application.
How We Share information We Receive From Facebook
We may disclose Information We Receive From Facebook to our affiliates and service providers to the extent permitted by Facebook. We will not provide such information to third parties for their use in marketing their products or services to you without your consent, but we do not control Facebook's own use of content and information it collects in relation to your use of this application. We may share some Information We Receive From Facebook with other users of Facebook, including other users of the application, as described above.
We may disclose any Information We Receive From Facebook we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. In addition, we may disclose Information We Receive From Facebook when we believe, in our sole discretion, disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with suspected or actual illegal activity.
How To Contact Us
If you have any questions or comments about this privacy notice, please contact us by email at feedback@Mizspa.com
If you place an order our Website encrypts your credit card number you submit prior to transmission over the Internet using secure socket layer (SSL) encryption technology. This technology works best when the site is viewed using Microsoft's Internet Explorer, Firefox or Chrome. However, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard your personal information once we receive it, we cannot warrant the security of information you transmit to us.
How to limit the use of your information from Third Parties
1. Writing us at:
Customer Service Department
900 Grand Blvd.
Deer Park, NY 11729
If you have a catalog, brochure or other mailing label from us, please include it with your request, otherwise just include your mailing address.
In addition, if you also prefer not to receive further product information and promotional mailings/emails from us based on information you provided to Mizspa.com, Inc. please indicate this in your instructions to us and include your mailing address. Any email for which the primary purpose is the advertising or promotion of a product or service will contain contact information/link and a reply email address to which you may reply to opt-out from receiving similar future emails. Please note that your instructions do not govern the use of personal information you may have provided to third party merchants whose products and services may be displayed or accessible on or through the Website. The use of information you have provided to these third party merchants are governed by their privacy polices and terms. Also, your instructions do not apply to "transactional or relationship" email messages which include, but are not limited to, registration, order status, confirmation or reply emails. (These email messages may also contain promotional items and offers however, that is not their primary purpose).
Your instructions will only apply to our website, not to our Affiliates and their websites. Please refer to the policies and opt-out provisions of those other websites.
Your instructions to limit the use of your information will be processed as soon as reasonably practicable and in accordance with applicable law.
Although it is our hope that you find the display of advertising to you based on your anonymous interests valuable, if you would prefer not to participate in the services offered through these solutions, you can always opt-out of this activity by visiting the Network Advertising Initiative (NAI) website by clicking http://owneriq.com/opt-out
If you would like to update or correct information previously provided to us, please send an e-mail with your new information, including your complete name, postal address, and email address to info@Mizspa.com
U.S. orders will be shipped via UPS, FedEx, DHL, or U.S. Postal Service Priority Mail. Most packages arrive within 2-8 business days. (not a guaranteed service)
FREE standard shipping for orders over $59.00.
*Free shipping offer valid for orders shipping within the 48 contiguous states.
(The $59.00 total is calculated AFTER any promotion, coupon deductions, or gift wrap charges.)
$6.95 charge for all U.S. orders under $59.00 (48 contiguous states). $8.95 charge for all U.S. orders shipping outside the 48 contiguous states.
Express U.S. Shipping (2-3 business days guaranteed)
2-3 business days guaranteed. Signature required.
Excluding weekends. Not available to PO boxes.
Starting at $11.95 depending on weight of shipment ordered.
Shipping costs range depending on your location. Orders typically take 10-21 business days.
If your country is not listed, please contact our customer service department via email to arrange delivery. firstname.lastname@example.org
*Please note, Customs policies vary from country to country. You may be subject to import duties and taxes, which are enforced once a shipment reaches your country. Charges for customs clearance must be paid by you. Unfortunately, we have no control over these charges.
UK shipments, special notice
Great Britain orders are dispatched from the UK and delivered via Royal Mail with full tracking information.
Please allow 4-7 business days for delivery.
*Please note, your order will be subject to the applicable VAT (Value Added Tax) at the rate for your country.
Canadian shipments, special notice
Canadian orders delivered via Purolator with full tracking information.
Please allow 2-8 business days for delivery.
*Please note, your order will be subject to the applicable VAT (Value Added Tax) at the rate for your country.
Delivery times may vary depending upon the items ordered. Times also vary depending upon whether the billing and shipping information are accurate.
DOT restrictions on air shipping
Restricted items include: Aerosol-type products, pressurized spray cans, such as: hairspray and shaving cream.
In compliance with DOT rules restricted items require ground-only delivery.
FragranceNet.com does not ship DOT-restricted items to Alaska, Hawaii, Puerto Rico, APO/FPO/DPO or International addresses.
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