Who we are:
Mizspa.com is an ecommerce retail beauty shopping site. We provide hundreds of types of beauty products including skincare, cosmetics, and perfumes, of many of your favorite brands. We only deal in authentic brand name products. Our company is headquartered in Hong Kong, but as an ecommerce company we have the ability to reach consumers worldwide.
At Mizspa.com our philosophy is the best spa is the one in your home. Everyone enjoys a trip to the spa, but no one has the time to go every day. It is the daily care you provide yourself that is the secret to keeping you looking and feeling your best. With the convenience of the internet you now can shop online to find your favorite skincare and cosmetic brands. No need to visit multiple stores to get everything you need, we are a one stop shop to help you get your home spa essentials and more.
At Mizspa.com our expertise is sourcing the products and brands you are looking for. We offer you the best items and the best brands from all over the globe to provide you with the products you need to make you feel and look your best. Since we focus our core competency on sourcing these products for you at the most reasonable prices, we don't carry the staff available to help consult with you on which products best suit you. We suggest you conduct your own research prior to making a purchase on what items you need. We can suggest a few places to start learning some beauty secrets and helpful beauty tips, check out our beauty tips section under Channel Femme. These are only a few suggestions, we encourage you to be comfortable and study these products prior to coming to Mizspa.com and making a purchase.
Wholesale and Duty Free Opportunities
With Mizspa’s large supplier network and product stock, we do have opportunities to do wholesale with our extensive line of beauty care products, but not limited to beauty products. We also deal in wholesale with luxury goods and other duty free products such as hair care, liquor, watches, and certain wellness/nutritional products.
We source and provide branded liquors such as: Whisky, Cognac, Vodka, Gin, brandy, etc. Our luxury product suppliers can supply watches of various brands beyond our current product offering. In order to inquire about our wholesale and duty free opportunities please send us a message on the contact us page.
Please note, for our duty free products such as liquor and other items, the stocks may be outside of Hong Kong. Also our liquor products are wholesale opportunities only.
INTERNATIONAL BUYERS PLEASE REVIEW BELOW
Terms and Conditions:
Mizspa.com strives to make sure you are absolutely satisfied with your product and your shopping experience.
If you are not satisfied with a product notify us within 10 days of receipt, and return the item in the original condition within 30 days to receive a 100% refund. Your refund will be processed AFTER the items have been received back in our warehouse in Hong Kong.
The exceptions to this are:
Perfumes/Fragrances, due to international safety restrictions, perfumes CANNOT be returned via airmail, the only exception would be a local return in Hong Kong. Please be VERY careful prior to placing your perfume orders, as perfumes are NOT refundable.
Any other product sold as “Non refundable” would also fall under this exception.
We do not cover return shipping charges.
Refunds will be processed upon receipt of the item in its original condition back to our warehouse.
Refunds will be issued using the same payment method used to make the purchase.
Please contact our returns department prior to shipping back to us, returns@Mizspa.com.com so we can approve the return and provide specific return instructions.
Also note Import Duties are not refundable. Please see duties section for more details.
We do offer exchanges only if you received a damaged, defective, or incorrect product. We will arrange to re-send the product in the same form of shipping method originally used for purchase without extra delivery charge. If you have returned a damaged, defective, or incorrect product to us, the return shipping fee will also be refunded to you.
Customs policies vary from country to country. Some allow free trade over the internet without duty, while other countries will charge a duty. Please check your country’s customs policies prior to placing an order with us. You may be subject to import duties, taxes, or VAT which are enforced once a shipment reaches your country. Charges for customs clearance must be paid by you, we have no control over these charges. Every country has their own import duties and these change, so we are unable to provide you with this information for your country. We ask you to please review your country’s import duty policy prior to placing an order with us, to avoid any issues. Please understand we are not charging you any import duties or taxes, these are from your country. If you make a duty payment at your post office, those funds are NOT going to Mizspa.com, those funds are going to your country which is charging you a type of import tax. We won't be able to provide refunds for this tax, as the duty payments are not being sent to Mizspa.com. Thank you for your understanding in this matter.